BBC closes Have Your Say

BBC News is to close Have Your Say - its comment and debate page for topical news stories. The exact closing date is not yet known, but the BBC say early April is "most likely".

The news was revealed in a blog post by social media editor, Alex Gubbay, which outlined the future of the social experience on the BBC website.

Rather than have "silos" of interactivity on individual webpages, the aim is to feature comment across the news website. The BBC is introducing Editors Picks and an option to recommend comments, which will "showcase interesting additional insight and perspective".

These changes have been in development for some time. In June 2010, Assistant Editor of Interactivity, Matthew Eltringham, told a News Rewired conference that the BBC was considering the introduction of Editors Picks and a Daily Mail style comment system with the ability for users to recommend comments.

Eltringham also indicated that Have Your Say, having moved to a BBC blog format, was in a "transitional phase". It appears that there might already have been talk of phasing it out.

It signals the next stage in the evolution of the BBC's approach to interactivity and the move is part of a broader range of changes to the BBC news website outlined by the editor, Steve Herrmann, on Wednesday.

Displaying audience comment has been a technical and editorial conundrum for a number of years at the BBC. Comments on blogs were strangled by spam in 2007 and various elements of comment moderation have been outsourced to Tempero.

The level of abuse in comments and the sheer volume that the BBC receives has also led senior correspondents such as Jonathan Agnew and Nick Robinson.

(And finally...the closure of Have Your Say means the people at Speak Your Branes, a blog that would sarcastically shred some of the more "interesting" contributions, will have to find themselves target.)

BBC's cricket correspondent hits blog comments for six

There seems to be something of a backlash against the value of comments on blogs at the BBC. Or perhaps it might be more accurate to say that existing reservations about comments on blogs are beginning to surface.

Only last month, the BBC's political editor, Nick Robinson, described them as "the biggest problem" with his Newslog blog.

Now cricket correspondent Jonathan Agnew has revealed he stopped blogging at the BBC because his posts were "always full of appalling comments". Agnew now publishes a column on the BBC website instead and says he simply wouldn't write a blog open to comments any more - "even with moderation in place".

Agnew's Twitter updates about comments came in the context of an interview (BBC i-Player 7:38:30) he conducted with Pakistan's one-day cricket captain, Shahid Afridi, after yesterday's defeat to England. The interview came at the end of an acrimonious and controversial tour for the Pakistan team and was discussed on the PakPassion website after Afridi apparently became annoyed at one of the questions.

Agnew linked to a comment on PakPassion which accused him of trying "to be clever" in his questioning to incite further controversy around the use of the Decision Referral System (DRS), whereby teams can ask for television replays to overturn the decision of the onfield umpires.

Agnew maintained that he was simply asking Afridi to explain why he wanted to have the DRS in One-Day Internationals. The system was used in the Test series.

Agnew likened the comments on PakPassion to those he would receive on his BBC blog. Interestingly, despite his disillusionment with blog comments Agnew regularly replies to messages he receives via Twitter.

#Newsrw: BBC considers introducing Daily Mail-style comment system

The BBC is thinking about overhauling its comment system to allow users to comment beneath news stories.

Speaking at the News Rewired conference last Friday, the BBC's Editor of Interactivity, Matthew Eltringham, specifically mentioned the functionality offered by the Daily Mail website.

Which is interesting because much (in this case, rather dark) fun has been poked at the results of the Mail's occasionally erratic moderation procedure on news stories and the comments themselves.

Eltringham said the BBC was also considering highlighting the best comments by a process of editorial picks. But he said there are questions about how these would be chosen and by whom.

The move would be a departure for the BBC which currently siphons off audience comments on the news: on other webpages such as the Have Your Say section of the website; on correspondent or programme blogs; or within specific 'Points of View' web stories.

While the ability to comment 'below the line' would enable debate to gather around individual news stories, Eltringham was aware that it would undoubtedly raise other editorial questions.

He was discussing comments in the context of the future direction of the BBC's Have Your Say webpages. Earlier in 2010, Have Your Say was moved to a blog format and he described the pages as being in a "transitional phase".

Rather like the Mail's commenters, Have Your Say contributors have also caused much ironic amusement/exasperation (delete as appropriate).

Eltringham said the BBC was also beginning to work a little bit harder to engage with the audience on non-BBC platforms such as Twitter and Facebook.

He said the Corporation was only moderating comments on these sites with a "light touch" because web-users would expect more robust opinion to be available away from the bbc.co.uk domain.

PhD references for blog commenters

Not sure what the PhD examiner is going to make of my references. Here is one I've just written:

‘hodgeey’ in N. Robinson, ‘Return to the Fray’, Newslog, 5 Jan 2009, http://www.bbc.co.uk/blogs/nickrobinson/2009/01/return_to_the_fray.html, (Accessed 28 Apr 2010).

I feel the apostrophes are necessary for some reason. You see:

hodgeey in N. Robinson, ‘Return to the Fray’, Newslog, 5 Jan 2009, etc

just looks like I've drifted off during my referencing, made contact with some random keys with my head and woken up just in time to finish the reference properly.

But I really do mean 'hodgeey', which I feel I can only communicate by adding some additional marks on the page.

The SuperPower season and the BBC's love for blogs

BBC SuperPower Season

The BBC will team up with Global Voices for a 'SuperPower' season on the Internet. Steve Herrmann reveals all in this blog post.

"As part of the BBC's SuperPower season - a special series on the internet - we will be teaming up with Global Voices, a non-profit blogging network of citizen journalists, to present a different range of perspectives and commentary from around the world."

It's a move described by one former BBC journalist as "long overdue". (And I know someone else at the Corporation who has been banging on about this sort of thing for some time.)

Meanwhile, BBC presenter Mishal Husain has been twittering away on the Superpower project asking whether the Internet is the greatest superpower the world has ever seen and the like.

The BBC's love for blogs...

Last week, the BBC's Political Editor Nick Robinson described comments on his blog as "a waste of time" prompting journalism.co.uk to ask whether the BBC was "falling out of love with blogging".

Journalism.co.uk might have pointed out that Nick is still blogging away long after he started his first blog for the BBC way back in 2001. And that the BBC has started a new Arts blog recently, got this one and this one running properly at the back end of last year. Then there's this TV blog that started in February. And did I mention that Have Your Say has been turned into a blog too?

OK, so maybe there is not the 'first love' excitement of Paul Mason dodging behind the BBC's bike sheds to set up his Newsnight blog in the early days but the BBC and blogs appear to have settled down into a pretty committed long term relationship.

In any case, Nick was going after comments rather than blogging per se. I might have some sympathy with him if I attracted his level of comments on any blog I wrote. As it is I think I can say: "you don't know what you've got til it's gone".

But on a serious note it seems to me that comments remain a serious issue for the BBC and other media organisations. What to do with them? How to display them? Do you allow quantity to the detriment of quality? And if you go for 'quality' - whatever you decide that to mean - are you willing to suffer the inevitable accusations of censorship, bias etc (especially problematic when you're funded by a licence fee)?

To be honest, I'm glad it's somebody else's problem. In the meantime, I'll publish every comment I get. Unless it's spam. (Don't get any ideas, spammers.)

Totally free bonus interesting stuff section:

• Match of the Day: Plaut/Whitehead/Horrocks/BBC World Service vs Geldoff/BandAid/NGOs/Ethiopia
• What the BBC's Strategy Review really says about online.
• The BBC have hired some consulting people to "work with them looking at the overlap between their enthusiastic entry into the world of social media (especially blogs) and their responsibility to be accountable to the people who pay their licence fee."

A rant: adding value by leaving links in comments

I submitted the following comment to the Defence Management website on an article they had written about the MoD's new social media guidelines: "MoD wants personnel to use Twitter". (Something I covered here for the Frontline Club.)

"If you read the guidelines in full you'll see that the remit for using social networks is very narrow, (which is only hinted at in this article.) They certainly don't encourage soldiers to tweet from the field or in fact say a great deal which would be of much interest without permission. I've written a blog post which includes a discussion of the excpetions at the Frontline Club which might be of interest bit.ly/4BiIS."

When the comment was published a couple of hours later Defence Management chopped off the last sentence with the link to my post leaving just the following:

"If you read the guidelines in full you'll see that the remit for using social networks is very narrow, (which is only hinted at in this article.) They certainly don't encourage soldiers to tweet from the field or in fact say a great deal which would be of much interest without permission."

Now, if I was a bot leaving a spam link then by all means edit out my link. But I'm not a bot.

I rarely promote my own blog in this way, because it takes too long. So I'm not one of those people that constantly leaves links in all sorts of random comments sections as a promotion tool.

Of course, I was hoping to push a few readers (probably one or two) my way. But apart from the fact that it's nice for me to think that a couple more people might read my work, it doesn't make much difference to me.

I don't make any money from my Frontline blog. It's not like I need readers for my share of the advertising revenue because there aren't any ads on Frontline.

(Unlike Defence Management, I note. And I wonder how much pressure they are under from their advertisers to keep people reading what their advertisers want people to read on their site and not be directed to anyone else's point of view?)

My main reason for adding the link on my comment was because I thought it might have been of interest to the readers of Defence Management.

I thought this would be a neat way (rather than copying and pasting my whole post into the comments section) of letting people know of a different take on the issue at hand and letting them decide if they wanted to find out more.

In short, I thought I was doing Defence Management a favour by adding value to their content. How naive of me. I won't make that mistake again.

I mean, maybe I'm wrong and my blog post doesn't add any value to the discussion and they were right to edit me out. Or maybe my comment adds enough value without the link to my post and the extra information it provides. You can decide for yourself.

But whatever you decide, that's the last time I'll be commenting on the Defence Management website.

If I'm way off message with this, let me know in the comments or write your own post and stick a link in the comments! Is there an etiquette for promoting your own work in comments? Did I fall foul of it?

BBC World Have Your Say end external comment moderation

The World Have Your Say team have been experimenting with allowing external comment moderation on their programme blog. The idea was that regular contributors to the blog would help moderate comments to ensure debate continued while the WHYS team weren't in the office.

Although Editor Mark Sandell praised the majority who were dedicated to making the scheme work, he explained why he was taking back full control:

"Gradually - and despite several warnings from me and [presenter] Ros [Atkins] which got a little less friendly each time- things deteriorated.

"I spent too much time sorting out petty disputes and boring bickering. Newcomers to the blog (and last Friday was a record for hits) complained of feeling intimidated. The last straw for me was a blindingly idiotic dispute which saw one of our valued newcomers clear off in disgust.

"Great message to send to the community, i thought. So that’s it i’m afraid. It was a bold experiment and i’m glad we tried it. In the end, it fell because of people with a myopic, paranoid world view and i’m happy for you to peddle those views on your own blog, not ours."

Read Mark's full post on the WHYS blog.